Privacy Policy

Effective Date: August 25, 2026

1. PERFECTCALL SERVICES, TEAMS, AND USERS

1.1 Our Services

PerfectCall provides a suite of products and services designed to help organize, manage, and operate sports teams, primarily in baseball and softball. Our Services may be used for a variety of purposes, including but not limited to creating and managing teams (each, a "Team"), maintaining rosters of athletes and participants (each, a "Player"), coordinating and communicating strategy during practices, games, and other events (each, an "Event"), and recording, analyzing, and reviewing data associated with such Events.

Through the Services, Users may, among other things:

• Create, manage, and administer Teams and Events;
• Create, manage, and maintain Player rosters and related information;
• Send and receive play calls, instructions, and messages between coaches and players using connected devices;
• Record and log play outcomes, pitch data, game actions, and other performance‑related information;
• View, analyze, and review historical and real‑time performance data, statistics, and analytics;
• Store, access, and manage content generated through use of the Services, including messages, logs, and related data (collectively, "User Content").

The Services are made available through a combination of web‑based platforms, mobile applications, connected hardware devices, cloud‑based services, and related technologies. Use of the Services may involve the collection, processing, transmission, and storage of information as described in this Policy.

1.2 Our Users

The Services may be used by different categories of Users, including:

• Registered Users, who create an account or are associated with an account to access the Services;
• Team Admins, such as coaches or team managers, who create or manage Teams, Events, rosters, and related User Content;
• Players, who are added to a Team roster and may receive communications, calls, or other information through the Services, whether or not they maintain an individual login account;
• Guests, who may view or access certain publicly available content or limited features of the Services without registering for an account.

Access to and use of specific features of the Services may vary depending on a User's role and permissions.

1.3 How We Handle Personal Information

Personal information collected in connection with the Services, including information relating to Users, Players, Teams, and Events, is handled in accordance with this Policy. In many cases, Team Admins control and manage the creation, use, display, and sharing of Player information and Team‑related content through the Services. PerfectCall processes such information to provide and operate the Services as directed by Users and as described in this Policy.

2. HOW WE COLLECT INFORMATION

We collect information about Users, Players, and others through a limited number of primary collection methods. This section describes the sources and circumstances under which information is collected. The specific categories of information collected through these methods are described in Section 3 below.

2.1 Information You Provide Directly

We collect information that you choose to provide directly to us when you use the Services, including when you create an account, create or manage a Team or Event, add Players or other Users, request a quote, place or administer an Order, enroll in DiamondCare or DiamondCare+, submit a warranty or protection-plan claim, communicate with us, configure devices, or otherwise interact with the Services.

2.2 Information Collected Automatically Through Use of the Services

When you access or use the Services, certain information is collected automatically, including through websites, mobile applications, connected devices, and cloud-based systems. This information is collected through technologies such as cookies, device logs, server logs, and similar mechanisms.

2.3 Information Provided by Team Admins or Other Users

In many cases, information about Players or other Users is provided to PerfectCall by Team Admins or other authorized Users, such as when rosters are created, Players are added to Teams, or Events are administered. Team Admins are generally responsible for ensuring they have the authority to provide such information.

2.4 Information from Third Parties

We may receive information from third parties, including payment processors, shipping carriers, repair or fulfillment providers, authentication providers, service providers, integration partners, and publicly available sources, to support the operation of the Services, authenticate Users, process transactions, administer shipments, returns, warranties or Protection Plans, or supplement information we already have.

2.5 Information Collected Offline

We may collect information offline, such as during in-person meetings, demonstrations, events, or customer support interactions. Any information collected offline will be treated in accordance with this Policy.

3. CATEGORIES OF INFORMATION WE COLLECT

This section describes the types and categories of information that may be collected through the methods described in Section 2. The specific information collected depends on how the Services are used and the role of the User or Player involved.

3.1 Account and Contact Information

Identifiers and contact details, such as name, email address, phone number, username, login credentials, authentication information, and account preferences.

3.2 Team, Player, and Roster Information

Information related to Teams and Players, including team names and identifiers, Player names, jersey numbers, positions, roles, roster associations, and relationships between Teams, Players, and Events.

3.3 Event, Game, and Performance Information

Information generated through participation in Events and use of the Services, such as Event details, play calls, instructions, messages, logged play outcomes, pitch data, performance metrics, tags, statistics, analytics, and related summaries.

3.4 User Content and Communications

Content and communications created, uploaded, transmitted, or stored through the Services, including messages, instructions, notes, logs, annotations, feedback, and communications with PerfectCall.

3.5 Device, Usage, and Technical Information

Technical and usage data, such as device identifiers, hardware model, operating system, firmware and application versions, IP address, network information, usage activity, timestamps, interaction data, logs, and diagnostic information generated by devices, applications, or cloud services.

3.6 Purchase, Lease, Warranty, Protection Plan, and Transaction Information

Information related to purchases, leases, Subscriptions, warranties, DiamondCare or DiamondCare+ enrollment, and related transactions, such as billing and shipping contact information, Orders, transaction records, Subscription status, covered-device serial numbers, coverage start and expiration dates, claim history, repair or replacement records, return status, shipping records, and payment method information processed by third-party payment processors. PerfectCall generally does not receive or store full payment-card numbers when payment is processed by a third-party payment processor.

3.7 Information from Third Parties

Information received from third parties, including authentication providers, analytics partners, integration partners, service providers, or publicly available sources, where permitted by law.

3.8 De-Identified and Aggregated Information

Information that has been de-identified or aggregated so that it cannot reasonably be used to identify an individual, which may be used for analytics, research, reporting, and product improvement.

4. ONLINE USER ACTIVITY

We and our service providers automatically collect certain information related to how Users and Players interact with the Services online and through connected applications and devices. This information helps us operate, secure, analyze, and improve the Services.

4.1 Cookies and Similar Technologies

We may use cookies, web beacons, pixels, local storage, and similar technologies on our websites and applications to collect information about usage, preferences, and interactions. Cookies may be session-based or persistent and are used for purposes such as authentication, remembering preferences, analytics, and security.

You may be able to manage or disable cookies through your browser or device settings; however, doing so may limit certain features or functionality of the Services.

4.2 Analytics and Measurement Tools

We may use internal analytics tools and service providers to understand how the Services are used, diagnose technical issues, measure performance, improve functionality, and maintain reliability. The information processed for these purposes may include usage data, device information, application interactions, logs, and aggregated or de-identified analytics.

4.3 Device and Log Information

When you use the Services, including connected hardware devices, we may automatically collect log and technical information such as IP address, device identifiers, operating system, firmware or application version, timestamps, error logs, and diagnostic data. This information is used to support functionality, troubleshoot issues, ensure security, and improve reliability.

4.4 Advertising and Measurement on Public Websites

On our public-facing websites, we may use cookies, pixels, and similar technologies, including technologies provided by advertising or measurement partners, to understand website engagement, measure the effectiveness of marketing campaigns, and promote PerfectCall products and services. We do not use Player roster information, private Team content, play calls, Coaching Data, or private game and performance data for cross-context behavioral advertising.

4.5 Browser Privacy Signals

Some browsers transmit "Do Not Track" or other privacy preference signals. Because "Do Not Track" does not have a uniform legal or technical standard, we do not currently respond to DNT signals. Where applicable law requires recognition of a legally recognized opt-out preference signal, PerfectCall will treat that signal in accordance with applicable law for the browser or device from which it is sent.

5. CHILDREN'S INFORMATION

The Services are designed primarily for coaches, teams, schools, clubs, and other authorized adult administrators. Children under 13 are not permitted to independently create a PerfectCall account unless an account experience specifically permits such use with the consent or authorization required by applicable law.

A Player does not need to create an individual PerfectCall account merely to wear or receive communications on a Player Device. Team Admins may provide limited information about Players, including Players who are minors, when creating rosters, administering Teams and Events, or using charting and analytics features.

Team Admins represent that they have authority to provide Player information to PerfectCall and are responsible for obtaining any parental, guardian, school, league, or other consent or authorization required by applicable law for their Team's use of the Services. PerfectCall processes Player information to provide the Services as directed by Team Admins and as otherwise described in this Policy.

PerfectCall does not sell Player personal information for money and does not use Player roster information, private Team content, play calls, Coaching Data, or private game and performance information for cross-context behavioral advertising.

If we become aware that we have collected personal information directly from a child under 13 in a manner that required consent we did not obtain, we will take reasonable steps to delete or otherwise address that information as required by applicable law.

Parents or legal guardians who have questions about a child's personal information, or who believe information was provided without appropriate authority, may contact the applicable Team Admin or PerfectCall using the information in the Contact Information section below to request review, correction, or deletion, subject to applicable law and the Team's authority over the applicable records.

6. HOW WE USE PERSONAL INFORMATION

We use personal information for the purposes described below. The specific uses depend on how the Services are used and the role of the User or Player involved. We use personal information only as permitted by applicable law and as necessary to operate, maintain, and improve the Services.

6.1 To Provide and Operate the Services

We use personal information to provide, operate, maintain, and support the Services, including to:

• Create and administer accounts, Teams, Events, and rosters;
• Enable communications, play calls, messaging, and other interactions between Users and Players;
• Process and display Event, performance, and analytics data;
• Authenticate Users and manage access controls and permissions;
• Configure, operate, and support connected hardware devices and related systems;
• Prepare quotes, process Orders, purchases, leases, Subscriptions, payments, shipments, returns, and exchanges;
• Register covered Hardware and administer manufacturer warranties, DiamondCare, DiamondCare+, repair, replacement, and return processes; and
• Verify eligibility, investigate claims, prevent fraudulent or abusive claims, and maintain warranty and Protection Plan records.

6.2 To Improve, Develop, and Analyze the Services

We use personal information to understand how the Services are used, evaluate performance, and improve functionality, including to:

• Monitor usage patterns and feature engagement;
• Diagnose technical issues and troubleshoot problems;
• Develop new features, products, and services;
• Conduct research, analytics, and testing to enhance the user experience.

6.3 To Communicate With Users

We use personal information to communicate with Users, including to:

• Respond to inquiries, requests, and customer support communications;
• Provide administrative messages, service-related notices, and updates;
• Send information about changes to the Services, policies, or terms;
• Deliver communications requested or authorized by Users.

6.4 For Safety, Security, and Integrity

We use personal information to protect the safety, security, and integrity of the Services, Users, and others, including to:

• Detect, prevent, and address fraud, misuse, abuse, or unauthorized access;
• Enforce our terms, policies, and agreements;
• Monitor for and respond to security incidents;
• Protect the rights, property, and safety of PerfectCall, our Users, and others.

6.5 For Legal and Compliance Purposes

We may use personal information as necessary to comply with applicable laws, regulations, legal processes, or governmental requests, including to:

• Respond to subpoenas, court orders, or lawful requests;
• Establish, exercise, or defend legal claims;
• Comply with recordkeeping, reporting, or audit requirements.

6.6 With Consent or at the Direction of Users

We may use personal information for other purposes with your consent or at your direction, including when Team Admins direct us to process Player information in connection with the operation of a Team or Event.

7. HOW WE SHARE PERSONAL INFORMATION

We may share personal information in the limited circumstances described below. We do not share personal information except as necessary to operate the Services, comply with the law, or as directed or authorized by Users.

7.1 Sharing with Team Admins and Other Users

Information relating to Teams, Players, Events, and User Content may be shared with Team Admins and other authorized Users in accordance with the permissions and settings established within the Services. For example, Team Admins may have access to roster information, Event data, communications, and performance information associated with their Teams. PerfectCall shares such information as directed by Users through their use of the Services.

7.2 Sharing with Service Providers

We may disclose personal information to service providers that perform services on our behalf, such as hosting, data storage, analytics, customer support, communications, security, payment processing, shipping, fulfillment, repair, warranty administration, and Protection Plan administration. These providers may process personal information only as necessary to perform services for PerfectCall and are subject to contractual or other obligations appropriate to the information and services involved.

7.3 Sharing for Legal, Safety, and Security Purposes

We may disclose personal information if we believe in good faith that such disclosure is necessary to:

• Comply with applicable laws, regulations, legal processes, or governmental requests;
• Enforce our terms, policies, or agreements;
• Detect, prevent, or address fraud, misuse, security incidents, or technical issues;
• Protect the rights, property, or safety of PerfectCall, our Users, or others.

7.4 Sharing in Connection with Corporate Transactions

Personal information may be disclosed or transferred in connection with a corporate transaction, such as a merger, acquisition, financing, reorganization, sale of assets, or bankruptcy, subject to appropriate confidentiality protections.

7.5 Sharing with Consent or at Your Direction

We may share personal information with third parties when you consent to such sharing or when you direct us to do so, including when Team Admins authorize integrations or data sharing in connection with the operation of a Team or Event.

7.6 Advertising and Measurement Partners

On our public-facing websites, we may disclose limited website or device activity to advertising and measurement partners through cookies, pixels, or similar technologies so we can measure campaigns and market PerfectCall products and services. Depending on the technology used and applicable law, some of these disclosures may be considered a "sale," "sharing," or targeted-advertising disclosure even though PerfectCall does not receive money in exchange for the information.

PerfectCall does not provide Player roster information, private Team content, play calls, Coaching Data, private game or performance data, or Protection Plan claim details to advertising partners for their own advertising. PerfectCall also does not provide customer contact lists to unrelated third parties for those third parties' own direct marketing.

8. ADVERTISING AND MARKETING CHOICES

PerfectCall may use advertising and measurement technologies on public-facing websites to understand how visitors interact with our marketing, measure campaign performance, and promote PerfectCall products and services. These technologies may collect information such as browser or device identifiers, IP address, referring pages, pages viewed, and interactions with public website content.

We do not sell personal information for money. Depending on applicable privacy law, certain disclosures of public-website activity to advertising or measurement partners may nevertheless be treated as a "sale," "sharing," or targeted advertising.

We do not use Player roster information, private Team content, play calls, Coaching Data, private game or performance data, or Protection Plan claim details for cross-context behavioral advertising.

8.1 Your Advertising Choices

Where applicable law provides an opt-out right, you may request to opt out of covered advertising-related sales, sharing, or targeted advertising by contacting us using the information below or by using any privacy-control mechanism we make available on the website. Where applicable law requires recognition of a legally recognized browser-based opt-out preference signal, we will process the signal as required for the browser or device from which it is sent.

You may also manage cookies through your browser or device settings. Disabling certain cookies may affect website functionality or measurement. An advertising opt-out does not prevent PerfectCall from sending transactional communications or marketing messages you have separately chosen to receive, although you may unsubscribe from promotional emails as described below.

9. YOUR PRIVACY CHOICES

PerfectCall provides Users with choices regarding how their personal information is used and shared. The availability of certain choices may depend on your role, how you use the Services, and applicable law.

9.1 Account and Profile Information

You may review, update, or correct certain account and profile information at any time by logging into your account or by contacting us. Some information associated with a Team or Player roster may need to be updated by a Team Admin.

9.2 Communications Preferences

You may opt out of receiving promotional or marketing emails from PerfectCall by following the unsubscribe instructions included in those communications. Even if you opt out of marketing messages, you may continue to receive transactional or service-related communications, such as account notices, security alerts, or important updates.

9.3 Advertising and Analytics Choices

You may have rights or choices regarding advertising-related sales, sharing, targeted advertising, and analytics as described in Section 8 (Advertising and Marketing Choices). You may exercise applicable rights through available privacy controls, browser or device settings, or by contacting us directly.

9.4 Cookies and Similar Technologies

Most web browsers allow you to manage cookies and similar technologies through browser settings. You may be able to disable or delete cookies; however, doing so may affect the availability or functionality of certain features of the Services.

9.5 Push Notifications and Device Settings

You may control push notifications and certain data collection through your device or application settings. Disabling notifications or permissions may limit some functionality of the Services.

9.6 Access, Deletion, and Account Closure

You may request access to, correction of, or deletion of your personal information, or request closure of your account, by contacting us using the information provided in the Contact Information section below. Such requests are subject to verification, legal requirements, and operational limitations, including information that must be retained for legal, security, or business purposes.

10. HOW TO UPDATE YOUR INFORMATION

You may update certain personal information associated with your account through the Services or by contacting us, subject to the limitations described below.

10.1 Updating Account Information

Registered Users may review, update, or correct certain account information by logging into their account and modifying their profile settings. This may include contact information, login credentials, and preferences.

10.2 Team, Player, and Roster Information

Information associated with a Team, Player, or roster is generally managed by Team Admins. If you are a Player or other User and believe that information associated with you is inaccurate or outdated, you may need to contact the applicable Team Admin to request updates or corrections.

10.3 Limitations and Verification

Requests to update or correct information may be subject to verification requirements, technical limitations, or legal obligations. In some cases, we may not be able to modify information that is:

• Required to be retained for legal, regulatory, security, or auditing purposes;
• Associated with historical Event records or analytics that must be preserved;
• Maintained under the control of a Team Admin rather than PerfectCall directly.

10.4 Assistance From PerfectCall

If you are unable to update your information through the Services, you may contact PerfectCall using the information provided in the Contact Information section below for assistance. We will make reasonable efforts to address update requests in accordance with this Policy and applicable law.

11. SPECIAL NOTICE REGARDING TEXT MESSAGES

PerfectCall may offer text messaging or SMS communications in connection with certain features of the Services, such as alerts, notifications, or account-related messages. Participation in text messaging programs is voluntary and requires your affirmative consent.

By opting in to receive text messages, you consent to receive automated or non-automated text messages from PerfectCall at the mobile number you provide. Message frequency may vary. Standard message and data rates may apply based on your mobile carrier and plan.

You may opt out of receiving text messages at any time by following the instructions provided in the message, such as replying "STOP," or by contacting us directly. Opting out of text messages will not affect your ability to receive non-SMS communications or use the Services, although certain SMS-based features may no longer be available.

12. SECURITY AND RETENTION

We implement reasonable technical, administrative, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. These measures are intended to align with industry standards and the sensitivity of the information we collect.

Despite these efforts, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security. Users are responsible for maintaining the confidentiality of their login credentials and for any activity that occurs under their accounts.

We retain personal information for as long as reasonably necessary to provide and operate the Services, administer Orders, leases, warranties and Protection Plans, maintain transaction and claim records, comply with legal and regulatory obligations, prevent fraud, resolve disputes, enforce our agreements, and fulfill the purposes described in this Policy. Retention periods vary depending on the nature of the information, the applicable product or coverage term, legal requirements, and operational needs.

13. LINKS TO OTHER WEBSITES AND SERVICES

The Services may contain links to third-party websites, services, or resources that are not owned or controlled by PerfectCall. These links are provided for convenience only.

PerfectCall is not responsible for the privacy practices, content, or policies of third-party websites or services. Your interactions with such third parties are governed by their own privacy policies and terms, and we encourage you to review them carefully before providing any personal information.

14. STATE-SPECIFIC NOTICES

This section provides additional information for residents of states that have enacted comprehensive privacy laws, such as California, Colorado, Connecticut, Virginia, and similar jurisdictions. These notices apply to the extent required by applicable law and supplement the information provided elsewhere in this Policy.

14.1 Categories of Personal Information Collected and Disclosed

As described in Sections 2 and 3 of this Policy, PerfectCall may collect the following categories of personal information, which may be disclosed for the business and operational purposes described in Sections 6 and 7:

• Identifiers and contact information;
• Account, authentication, and profile information;
• Team, Player, roster, and Event-related information;
• User Content and communications;
• Device, usage, and technical information;
• Purchase, lease, Subscription, warranty, Protection Plan, claim, shipping, return, and transaction information;
• Information received from third parties;
• De-identified and aggregated information.

14.2 Purposes for Collection, Use, and Disclosure

Personal information is collected, used, and disclosed for the purposes described in this Policy, including to operate and administer the Services, enable communications and analytics, improve and secure the Services, comply with legal obligations, and carry out business operations.

14.3 Rights Available to State Residents

Depending on your state of residence, you may have the right to:

• Request confirmation of whether we process your personal information;
• Request access to personal information we have collected about you;
• Request correction of inaccurate personal information;
• Request deletion of personal information, subject to legal and operational exceptions;
• Request a copy of certain personal information in a portable format;
• Opt out of the sale or sharing of personal information, targeted advertising, or certain profiling where applicable;
• Limit the use or disclosure of certain sensitive personal information where required by law; and
• Appeal certain privacy-rights decisions where required by law.

14.4 Exercising Your Rights

You may exercise applicable privacy rights by contacting PerfectCall using the information provided in the Contact Information section below. We may require verification of your identity before processing your request and may request additional information to confirm your identity and authority.

In certain cases, you may designate an authorized agent to make a request on your behalf. We may require proof of the agent's authorization and verification of your identity before processing such requests.

14.5 Appeals

If we decline to take action on a request, you may have the right to appeal our decision, depending on your state of residence. Instructions for submitting an appeal will be provided in our response, where required by law.

14.6 Non-Discrimination

PerfectCall will not discriminate against you for exercising any rights available under applicable privacy laws. This means we will not deny services, charge different prices, or provide a different level or quality of services solely because you exercised your privacy rights, except as permitted by law.

14.7 California Residents

To the extent the California Consumer Privacy Act, as amended by the California Privacy Rights Act ("CCPA"), applies to PerfectCall or a particular processing activity, California residents may have rights to know, access, correct, delete, and receive certain personal information, and to opt out of a sale or sharing of personal information and limit certain uses of sensitive personal information, subject to applicable exceptions and limitations.

PerfectCall does not sell personal information for money. As described in Section 8, certain public-website advertising or measurement technologies may constitute "sharing" or another regulated advertising disclosure under applicable law. PerfectCall does not use Player roster information, private Team content, play calls, Coaching Data, private game or performance data, or Protection Plan claim details for cross-context behavioral advertising.

CONTACT INFORMATION

If you have any questions, concerns or comments about this Privacy Policy or our privacy practices, please email us at:

Last updated: August 25, 2026